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Refund Policy – Nawab Jewels

Refund Policy

Refund Policy

Refund Policy for NawabJewels.com

At NawabJewels.com, we take pride in the quality of our products and strive to ensure your complete satisfaction with every purchase. If you receive a damaged product upon arrival, we offer a straightforward refund process to address any concerns. Please review the following guidelines regarding our refund policy:

1. Eligibility for Refund:

  • Refunds are applicable only in cases where the product is damaged upon arrival.
  • To be eligible for a refund, you must notify us of the damage within [insert number] days of receiving the product.

2. Verification of Damage:

  • Upon receiving your notification, our customer support team will guide you through the verification process.
  • We may request photographic evidence or other documentation to assess the extent of the damage.

3. Return Procedure:

  • If the damage is confirmed, we will provide instructions for returning the damaged product.
  • Please ensure that the product is securely packaged for return shipment to prevent further damage.

4. Refund Process:

  • Once the returned product is received and inspected, we will initiate the refund process.
  • Refunds will be issued to the original method of payment used for the purchase.

5. Refund Timeline:

  • The time taken to process refunds may vary depending on the payment method and financial institution.
  • Please allow [insert number] business days for the refunded amount to reflect in your account.

6. Replacement Option:

  • In some cases, depending on product availability and customer preference, we may offer a replacement for the damaged item instead of a refund.
  • The decision to provide a replacement will be made at our discretion in consultation with the customer.

7. Shipping Costs:

  • If a refund is approved due to product damage, we will also reimburse you for any shipping costs incurred in returning the item.
  • Please retain the shipping receipt for reimbursement purposes.

8. Customer Responsibilities:

  • We kindly request that you carefully inspect the product upon delivery and report any damage promptly.
  • Failure to report damage within the specified timeframe may affect eligibility for a refund.

9. Non-Refundable Items:

  • Please note that certain items, such as customized or personalized products, may not be eligible for refunds unless they arrive damaged.

10. Contact Us:

  • If you have any questions or concerns regarding our refund policy or need assistance with a damaged product, please contact our customer support team at contact@nawabjewels.com.

By making a purchase on NawabJewels.com, you agree to abide by our refund policy. We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.

Thank you for choosing NawabJewels.com. We appreciate your trust and look forward to serving you again in the future.